Frequently Asked Questions
Clear answers for families.
Choosing childcare often comes with many practical questions. Explore answers about our Crestmead centres, enrolment, fees, daily routines, learning and family communication — or contact us when you'd prefer to speak directly with the team.
Our Crestmead centres
Golden Hearts operates two centres, both at the same Crestmead site: Golden Hearts Crestmead Centre 1 and Golden Hearts Crestmead Centre 2.
Both centres are located at 164/168 Clarke Road, Crestmead QLD 4132, opposite St Francis College.
Golden Hearts Crestmead Centre 1 is open Monday to Friday, 6:30am to 6:30pm. Golden Hearts Crestmead Centre 2 is open Monday to Friday, 6:00am to 6:00pm. Both operate 52 weeks a year, closed on public holidays only.
Both centres welcome children from Nursery through Kindergarten and offer a Queensland Approved Kindergarten Program. The main differences are OSHC availability and operating hours — see the questions below. Book a free tour of either or both to see which feels right.
Both Golden Hearts Crestmead centres offer a Queensland Approved Kindergarten Program for children aged 4–5 years.
Golden Hearts Crestmead Centre 1 only. OSHC (Outside School Hours Care) is not offered at Centre 2.
Both centres share the same Golden Hearts philosophy and offer Nursery, Tiny Tot, Toddlers, Junior Kindy and a Queensland Approved Kindergarten Program. OSHC is available at Centre 1 only. See Learning & Programs for full details.
Speak with your centre team if your family is considering a transfer. OSHC is available at Centre 1 only, while both centres offer Kindergarten.
Tours, availability and enrolment
Visit our Book a Tour page or contact us directly. Tours are free of charge.
No — you're welcome to submit an enrolment enquiry directly, or book a tour first if you'd like to see the centre before enquiring.
Submit an enrolment enquiry with your preferred centre, your child's date of birth, required attendance days and intended start date. See Enrolment & Fees.
No. Submitting an enquiry does not automatically confirm enrolment — availability is reviewed against your child's age group, requested days and preferred start date.
We recommend a minimum of two days per week — children generally settle in more quickly and build stronger relationships the more frequently they attend.
Most families enrol at one centre. If your child needs OSHC, which is available at Centre 1 only, speak with the team about your options.
Fees and government support
Contact Golden Hearts at info@goldenheartschildcare.com for the current fee schedule for your preferred Crestmead centre.
Meals, snacks and a sunhat are included. Families provide a spare change of clothes, a water bottle, nappies and suitable bedding.
Fees are payable via direct debit, one week in advance, due each Friday of your child's first week of care.
Yes — Golden Hearts is Child Care Subsidy (CCS) approved. Eligible families may receive CCS to reduce their out-of-pocket fees. Eligibility and amounts are determined by the Australian Government, not by Golden Hearts.
Learning and everyday experiences
Both centres welcome children from 6 weeks to 5 years and offer approved Kindergarten. Centre 1 also offers OSHC.
Room groupings reflect age and development. Rooms are: Nursery, Tiny Tot, Toddlers, Junior Kindy, Kindergarten and, at Centre 1, OSHC.
Starting and settling in
A spare change of clothes, a water bottle, nappies and suitable bedding. Meals, snacks and a sunhat are provided. Nursery and Tiny Tot families should also bring bottles and formula or breastmilk.
Meals, health and individual needs
Yes — meals, snacks and a sunhat are provided at both centres. Families need to bring nappies and suitable bedding.
Safety, arrival and collection
See our full Child Safety page.
Careers and contacting Golden Hearts
Visit our Careers page to submit an expression of interest.
Centre 1: 07 3078 9606. Centre 2: 07 3521 3444. Full details on Contact Us.
Still have a question?
Contact your preferred Golden Hearts centre or send us a message and we'll help direct your question to the right person.